USAA – Defining a Digital Experience


The United Services Automobile Association (USAA) is a financial services company dedicated to facilitating the financial security of members of the US military and their families. This project describes how USAA redesigned organizational structures, innovation processes, and systems to introduce …

Northwestern Mutual Digital Transformation


Northwestern Mutual is a financial services company founded in 1857. This project describes the journey within Northwestern Mutual’s in delivering digital products and services to extend the value that customers are receiving from the company’s financial advisors