The global IT function concluded that Schneider Electric needed a unified global CRM platform to support cross-selling and collaboration, enable the standardization of sales and service processes across the company, and provide a 360° view of the customer. Schneider Electric opted for a cloud-based CRM SaaS.
- Financial Services
- Infrastructure - Engineering
Explore how Smart Parking can be successfully implemented in a City through a collaboration and partnership between Private a Public organizations.
In this Case Study see how advanced eHealth and tele-medicine services can be provided across seamlessly coordinated, geographically distributed service providers to support medical crises where global collaboration is needed. End-to-end service orchestration and monetization on a 5G network slice in hybrid network for large enterprises with multiple global locations.
This TM Forum project was a collaboration between some of the world's largest Telecom Service Providers demonstrate the value of industry standard frameworks and APIs to support complex Network Services Orchestration, Service Assurance, monetization and capabilities offered by 5G network slices and physical networks.
ln 2019, PepsiCo offered a suite of data analytics capabilities called PEPWORX. The capabilities enabled PepsiCo and its retail customers to unlock granular growth in the marketplace by helping users of PEPWORX better understand how to optimize store-level assortment and total store space, manage marketing dollars more effectively, and successfully launch and manage innovative marketing programs
Vestas Wind Systems is a global energy company that produce wind turbines. The company's vision had recently evolved from "undisputed global wind leader" to "global leader in sustainable energy solutions".
This project describes the early stages of the transformation-particularly the redesign of the IT unit around an offerings portfolio; the emergence of effective partnerships; and clarification of digital responsibilities.
This project describes organizational design changes that have been critical for the Schindler group transformation from product-focused engineering company to customer-oriented service provider with a proactive and predictive service model.
Established in 1647, Posten Norge is in 2019 a Nordic postal and logistics group developing and delivering integrated solutions in postal services, communications, and logistics, with the Nordic region as its home market.
It consists of two brands: Posten, which is aimed at the consumer market in Norway; and Bring, which targets the corporate market in the Nordic region.
This project describes why and how executives at Posten Norge AS, also known as Norway Post, introduced a new approach to digital innovation called the Helix Model. The new approach changed decision rights and introduced a test-and-learn approach for developing digital offerings to customers and employees. Although still in its early stages of adoption at the end of the 2010s, Norway Post had already realized enough benefits from the new approach to invest in its adoption even more aggressively.
This Case Study describes how Karcher, the world's leading provider of cleaning technology, is transforming from a seller of cleaning devices to a provider of consulting services in order to help professional cleaning companies improve their cleaning processes.
Northwestern Mutual is a financial services company founded in 1857. This project describes the journey within Northwestern Mutual's in delivering digital products and services to extend the value that customers are receiving from the company's financial advisors
Ferrovial is a multinational group that builds, manages, and operates infrastructure projects and related services. Its businesses operate in four areas: Services, toll roads, construction, airports
Its vision is to be a leading developer and operator in the infrastructure and services sector and to continue to shape the future of society with a continuous focus on talent, integrity, safety excellence, and innovation.
This business scenario describes how Ferrovial transformed and reorganized itself to make innovation a key strategic tool for continuously responding to global challenges facing the infrastructure sector
Explore how an Ecosystem driven approach for Care at Home for Elderly delivers value to all of the ecosystem stakeholders including; National Health Services, Medical Device Suppliers, Medical Insurance Companies, Communications Service Providers and most importantly the end patient.
This Case Study details the strategic plans for an Innovation district. It provides background information on the key drivers and principles along with what needs to happen to get the ecosystem necessary for a successful City Innovation district.
Innovation districts are defined as geographic areas where leading-edge anchor institutions and companies cluster and connect with start-ups, business incubators, and accelerators. Districts are also physically compact, transit accessible, and offer mixed-use housing, office, and retail. They are communities that value diverse leadership and talent, recognizing that a multiplicity of backgrounds and perspectives is essential for generating and producing new ideas.
Explore how Salesforce Fuels a Personalized EV CX with AI Customers today are digital and always connected, using different channels to research, buy and get service from their favorite brands. This Salesforce lead project seeks to create a personalized connected driver journey that incorporates proactive diagnostics and cognitive analytics, integrated with 5G-enabled features like mobility services, vehicle telematics and visual assistance powered by AI and AR to ensure a seamless vehicle usage experience.
The United Services Automobile Association (USAA) is a financial services company dedicated to facilitating the financial security of members of the US military and their families. This project describes how USAA redesigned organizational structures, innovation processes, and systems to introduce a steady stream of digital innovations for an extraordinary member experience.