Digital transformation metrics: 8 counterintuitive lessons learned

How do you measure digital transformation success? Learn from digital transformation metrics lessons that surfaced during the pandemic

Digital transformation success has always been tricky to measure – partly because the goal lines are always changing. “The primary measure of success last year was survival,” David Cushman, research director in the emerging technology practice at IT consultancy and research firm HFS Research, recently told us. Accordingly, speed was often the key performance indicator.

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