Explore how Salesforce Fuels a Personalized EV CX with AI Customers today are digital and always connected, using different channels to research, buy and get service from their favorite brands. This Salesforce lead project seeks to create a personalized connected …
Established in 1647, Posten Norge is in 2019 a Nordic postal and logistics group developing and delivering integrated solutions in postal services, communications, and logistics, with the Nordic region as its home market. It consists of two brands: Posten, which …
Vestas Wind Systems is a global energy company that produce wind turbines. The company’s vision had recently evolved from “undisputed global wind leader” to “global leader in sustainable energy solutions”. This project describes the early stages of the transformation-particularly the …
ln 2019, PepsiCo offered a suite of data analytics capabilities called PEPWORX. The capabilities enabled PepsiCo and its retail customers to unlock granular growth in the marketplace by helping users of PEPWORX better understand how to optimize store-level assortment and …
Explore how Smart Parking can be successfully implemented in a City through a collaboration and partnership between Private a Public organizations.
The global IT function concluded that Schneider Electric needed a unified global CRM platform to support cross-selling and collaboration, enable the standardization of sales and service processes across the company, and provide a 360° view of the customer. Schneider Electric …
The United Services Automobile Association (USAA) is a financial services company dedicated to facilitating the financial security of members of the US military and their families. This project describes how USAA redesigned organizational structures, innovation processes, and systems to introduce …
Northwestern Mutual is a financial services company founded in 1857. This project describes the journey within Northwestern Mutual’s in delivering digital products and services to extend the value that customers are receiving from the company’s financial advisors
This Case Study describes how Karcher, the world’s leading provider of cleaning technology, is transforming from a seller of cleaning devices to a provider of consulting services in order to help professional cleaning companies improve their cleaning processes.
In this Case Study see how advanced eHealth and tele-medicine services can be provided across seamlessly coordinated, geographically distributed service providers to support medical crises where global collaboration is needed. End-to-end service orchestration and monetization on a 5G network slice …
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